You first need to contact ittdesk by phone: 088-4117788 or via a support form on our website.
When the ittdesk employee determines that a mechanic is needed, the ittdesk mechanic will contact you.
The mechanic will make an appointment with you in a timeframe of 2 hours.
For example between 11:00 en 13:00 hours.
In this period you need to be present in your room, when the mechanic comes by.
If you are NOT present, the cost for the visit by the mechanic (€130,- incl. tax) will be charged to you.
ATTENTION! The helpdesk will determine if a visit by our mechanic is really necessary by asking you a few questions and you filling out a form. If incorrect information is given in the form or you provide incorrect answers and the mechanic does find that your connection is working properly, the cost of the unneeded visit by the mechanic will be charged to you.
So if you make us send a mechanic for problems with your own cables and / or devices, the cost of the visit by the mechanic will be charged to you via your housing corporation.
When you unexpectedly can’t be present , please contact ittdesk as soon as possible via phone: 088-4117788 or fill in a support form on our website , so that the mechanic doesn’t come by your room for nothing.
Canceling the appointment should be done at least 24 hours prior. If you cancel the appointment within the 24 hours of the arranged time, the costs will be charged to you.
When making the appointment with the mechanic, the tenant accepts the possible fine (€130,- incl. tax) for an unnecessary visit by the mechanic.
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