Please do the following tests on your internet connection to determine the nature of the malfunction.
Please tell the results to ittdesk in your mail or by phone when you report a malfunction to us.
Does the computer work with your own cable on your own connection?
Does the computer work with another cable on your own connection?
Does the computer work with your own cable on another connection (in the same building/network?)
Does the computer work with another cable on another connection (in the same building/network?)
Does a second computer work on your connection with the original cable?
Does a second computer work on your connection with another cable?
Does a second computer work on another connection (In the same building/network?)
You can report malfunctions by filling in the contact form on our website www.ittdesk.nl.
Under the heading Contact Support you can select the type of malfunction you are experiencing.
To do this you will need to give us your details; like name, adres and phonenumber; and a clear description of the problem.
You can also add files, like photos, of the problem.
You can also contact ittdesk by phone: 088-4117788 or by a support form on the ittdesk website .
When ittdesk employee’s determine that there is a problem that needs a mechanic, our mechanic will contact you to make an appointment for the repair.
